Choosing Your CTC Server Instance (US/EU)

CalAmp provides two instances of CTC. One instance is hosted in the US and a second is hosted in Europe. The EU instance exists to help customers comply with key privacy and data-protection requirements of the General Data Protection Regulation (GDPR), which is a requirement for any devices that are operating in Europe.

Once you determine the service instance of your devices:

Ensure your account is set up in the correct CTC server instance by contacting our team.
If you purchased a custom part:
- Update the maintenance URL (parameter 2320) in your PEG script to point to dm.calamp.com (US) or dm.calamp.co.uk (EU).
- Update the CRAF with the modified PEG script.
If you purchased the G1000, order a G10US or G10EU part number.

Updating CRAFs and POs

New Devices

For new device shipments and orders on backlog, be certain to update your CRAFs and purchase orders (POs) with your designated contact. All new devices that are shipped will be managed and configured via the CTC device-management web application.

Performing Required Firmware Updates

You will need to upgrade the devices you manage to the minimum compatible firmware prior to migrating to the CTC device-management platform. Review the tables below and upgrade your devices to the minimum compatible firmware version so that they're ready to migrate. While the minimum compatible firmware version is required for migration, CalAmp will only investigate potential bugs and issues on devices running the most recently released firmware.

Group existing devices into three categories:

Active devices: Queue any firmware updates prior to migration.
Devices in inventory (but not powered on): Queue any firmware updates prior to migration. Our migration process will apply that update before moving the device over to the CTC device-management platform. Note that these devices will migrate over when they are powered on, even after the initial bulk migration of active devices.
Old devices that are no longer in use: Move the ESNs into a PULS group labeled "Deactivated Devices."

🚧
Note
These lists are periodically updated. (Last updated 5/4/23)

EdgeCore

App IDs	Devices	Minimum Compatible Firmware Version
1001	LMU-3040	2.4.2.15
1002	LMU-3040	2.4.2.15
1011	LMU-3240	2.4.2.15
1021	LMU-1300	3.10.0.10
1025	ATU-1300	3.10.0.10
1032	LMU-3040M	3.10.0.10

32 Bit

App IDs	Devices	Minimum Compatible Firmware Version
39	LMU-4x30	6.0b
44, 46	LMU-2L30	6.0b
47	LMU-2L30	6.2a
79	LMU-2L30	6.2b
48	LMU-2L30	6.0a
49	LMU-2L30	8.6b
89, 90	Qtanium-400	6.0b
164, 166	LMU-5530, LMU-5541	4.1i
170	LMU-2x20	8.5c
171	LMU-2x20	6.0c
172	LMU-2x20	6.0b
178, 179, 180	Qube-5/Qube-300	6.1c
194, 195, 196, 197, 198, 200	LMU-3030	6.0b
203	LMU-2030	7.2b
205, 207	TTU-2830	6.0b
206	TTU-2830	6.2e
220	LMU-2640	6.2b
224	LMU-2630M	8.5g
227, 228	LMU-2630M	8.6b
239	LMU-3030	6.0b
240	LMU-3030	6.2a
241, 434	LMU-3030	8.6b
254	LMU-4532	6.2a
302	TTU-2840	6.2k
304	TTU-2840, TTU-2830	8.6b
310, 313, 314	LMU-4x32	6.2h
311	LMU-4x32	6.0b
315	LMU-4x32	8.6b
316	LMU-4x32	8.2a
317, 417	LMU-4x32, LMU/HMU-3640	8.3b
330, 422	TTU-4x32/TTU-4532z	7.4c
348	LMU-3640	8.6b
354, 355, 356	LMU-3035	6.0b
375, 378	LMU-3640	8.6b
376, 377	LMU-3640	6.2a
391	LMU-3035	7.6c
392	Qube-5/Qube-300	6.2h
403	TTU-2840, TTU-2830	6.2h
404	TTU/LMU-3640	7.1a
405	Qube-5/Qube-300	8.6b
406	Qube-5, Qube-300	7.2e
414	LMU-3030	7.2c
416	LMU/HMU-3640	7.3c
418	LMU/HMU-3640	7.5a
436	LMU-3035	8.6b
438	VLU-11	8.1b
444	LMU-2630M	8.5f
445, 454, 455, 463	TTU-2830, TTU-2900MB, LMU-2630M, TN3640M	8.5d
446	LMU-3640M	8.5f
447	LMU-2630EZ	8.5d
448	LMU-2630M	8.5b
449	LMU-3030	8.6b
450	HMU-3640-LE	6.0b
451	HMU-3640-LA	6.0b
453	TTU-2900	8.6b
459	LMU-2630M	8.6b
460	LMU-3640M	8.5f
461	TTU-2900MB	8.6b
462	TN3640L	8.5f
464	TN3640M	8.6g
465	HMU-3640	8.6f
466	HMU-3640	8.6f
467	TTU-2830M	8.6e

8 Bit

App IDs	Devices	Minimum Compatible Firmware Version
5	LMU-200	2.6u
16, 17	LMU-330	2.8f
33	LMU-200	2.6w
34	LMU-200	2.6v
58	LMU-1x30	2.6q
66	TTU-1x30, TTU-1230X	2.6r
67	TTU-1x30, TTU-1230X	2.8f
69	LMU-1x30	2.6r
103	LMU-1175	2.9a
108	LMU-32x	2.8e
131	TTU-700	2.6a
132, 134	TTU-720, ATU-620	2.8c
133	TTU-720, ATU-620	2.8e
135	TTU-1200	2.8e
136	TTU-1220	2.8e
137	TTU-1200	2.6s
140	LMU-800	2.6q
147	LMU-1x20, LMU-720, LMU-820	2.6t
148	LMU-1x20/TTU-720	2.4e
393	LMU-330	2.8f
419	TTU-1230	2.9a
420	TTU-1x30, TTU-1230x	2.9c
429	LMU-1x30	2.8f
431	LMU-1x30	2.8d
432	TTU-720, TTU-730	2.9a
433	TTU-720, TTU-730	2.9c
437	TTU-720, ATU-620	2.7c
443	LMU-1x30	2.8c

Non-migratable/TBD

🚧
Note
Devices that are considered "TBD" have not been tested for migration, but may be able to migrate on a case-by-case basis.

32 Bit

App IDs	Devices	Status
9, 43	LMU-4x30	Non-migratable
35	LMU-2H30	Non-migratable
40, 41, 211	LMU-4x30	Non-migratable
45	LMU-2L30	Non-migratable
51, 52, 53, 61, 62, 63, 72		Non-migratable
81, 82, 83, 84	LMU-4100	Non-migratable
86	LMU-1000	Non-migratable
111, 112, 114, 115	LMU-4200	Non-migratable
125, 126	LMU-2610	Non-migratable
129	LMU-2610	Non-migratable
152	LMU-3000	Non-migratable
160	LMU-5000	Non-migratable
193	LMU-2010	Non-migratable
222, 415	LMU-2640	Non-migratable
321	TTU-2940	Non-migratable
345	LMU-3640	Non-migratable
364, 365	LMU-3037	Non-migratable
367	LMU-3640	Non-migratable
452	HMU-3640-MB	Non-migratable
116	LMU-4200	TBD
117	LMU-4200	TBD
118	LMU-4200	TBD
121	LMU-2500	TBD
127, 128	LMU-2610	TBD
150, 153, 154	LMU-3000	TBD
155, 156, 157, 158	LMU-2000	TBD
161	LMU-5000	TBD
173	LMU-2x20	TBD
174, 175, 184, 191	LMU-4x20	TBD
176	LMU-4x20	TBD
177	LMU-4x20	TBD
185, 186, 187	TTU-2820	TBD
188, 189	LMU-4x20	TBD
199	LMU-2030	TBD
216, 218	LMU-4x20	TBD
217	LMU-4x20	TBD
208	LMU-2030	TBD
209, 213	LMU-4x30	TBD
210	LMU-4x30	TBD
212	LMU-4x30	TBD

8 Bit

App IDs	Devices	Status
19	LMU-200	Non-migratable
28	LMU-400	Non-migratable
29	LMU-720	Non-migratable
97	LMU-700	Non-migratable
101	LMU-1100	Non-migratable
144	LMU-710	Non-migratable
408	LMU-1x30	Non-migratable
30	TTU-330	TBD
68	TTU-1x30, TTU-1230X	TBD
94	LMU-700u	TBD
95	LMU-700c	TBD
96	LMU-900	TBD
98	LMU-700	TBD
99	LMU-700	TBD
102	LMU-1150	TBD
104	LMU-1175	TBD
106	LMU-1200	TBD
107	LMU-1200V2	TBD
109	LMU-32x	TBD
130	TTU-700	TBD
141	LMU-800	TBD
142	TTU-710	TBD
143	LMU-800	TBD
145	LMU-62x	TBD
146	LMU-1x20, LMU-720, LMU-820	TBD

Prepare List Of All Devices To Be Migrated

Prepare a list of all the ESNs that will need to be migrated. This list will be provided to our team when you're ready to execute migration.

Prepare List Of All Files To Be Migrated

The PULS migration tool can copy customer generated files in your PULS account to your CTC account. Prepare a list of the following to be sent to our team:

PEG Script: maintenance URL will be updated to the CTC server (US or EU) automatically.
PEG2 Script: maintenance URL will be updated to the CTC server (US or EU) automatically.
EdgeApp/HostedApp: migrated with no changes.
JPod2 Config: migrated with no changes.
APN lists: migrated with no changes.
Linux OPKG: migrated with no changes.