Account Readiness

Determining Your Server Instance of Devices (US/EU)

EU Instance

If any of your devices operate in Europe, you will need to have an EU CTC account to comply with key privacy and data-protection requirements of the General Data Protection Regulation (GDPR).

Obtain an EU production CTC account with your customer ID, and for all devices within the EU, make sure that you complete the following:

  • If you purchased a custom part, update your contract risk analysis form (CRAF) to the EU server with your designated contact.
  • If you purchased the G1000, order a G1000-EU part number.

US Instance

If your devices operate exclusively in the United States, you will need to have a US CTC account.

Obtain a US production CTC account with your customer ID, and for all devices within the United States, ensure that you perform these tasks:

  • If you purchased a custom part, update your CRAF to the US server with your designated contact.
  • If you purchased the G1000, order a G1000-US part number.

Updating CRAFs and POs

For new device shipments and orders on backlog, be certain to update your CRAFS and purchase orders (POs) with your designated contact. To help accelerate your onboarding experience, all new devices that are shipped will be automatically managed and configured via the CTC device-management web application.

Group deactivated devices into two categories:

  • Old devices that are no longer in use: Move the ESNs into a PULS group labeled "Deactivated Devices."
  • Devices in inventory (but not powered on): Queue any firmware updates prior to migration. Our migration process will apply that update before moving the device over to the CTC device-management platform. Note that these devices will migrate over when they are powered on, even after the initial bulk migration of active devices.

Performing Required Firmware Updates

You may need to upgrade the devices you manage to a supported level of firmware prior to migrating over to the CTC device-management platform. Check the following tables for the correct firmware guidance based on router/device and upgrade your devices to the minimum required firmware version so that they're ready to migrate. (We recommend updating to the minimum supported version but can work with the minimum compatible one, as listed below.)

32 Bit

App IDs

Devices

Minimum Supported Firmware Version

Minimum Compatible Firmware Version

39, 44, 46, 47, 79, 178, 179, 194, 197, 198, 205, 206, 310, 313, 314, 376, 403, 404, 406

LMU-2L30, Qube-5, qube-300, LMU-3030, TTU2830, LMU-4x32, LMU-3640, TTU-2840, TTU-3640

8.5f

6.0b

49, 227, 228, 304, 315, 375, 378, 405, 434, 436, 444, 446, 449, 453, 461

LMU-2L30, LMU-2630M, TTU-2840, TTU-2830, LMU-4x32, LMU-3640, Qube-300, LMU-3030, LMU-3035, LMU-3640M, TTU-2900, TTU-2900M

8.6c

8.6b

170, 171, 196, 207, 220, 311, 354, 416, 418, 450, 451

LMU2x20, LMU-3030, TTU-2830, LMU-2640, LMU-3035, LMU-4x32, LMU/HMU-3640, HPU-3640-LE, HMU-3640-LA

8.5c

6.0b

164, 166

LMU-5530, LMU-5541

4.1i

4.1i

172

LMU-2x20

7.6a

6.0b

180, 392

Qube-5/Qube-300

8.3c

6.0b

195, 200

LMU-3030

8.6a

6.0b

224

LMU-2632

8.5g

8.5g

241

LMU-3030

8.6b

8.6b

254

LMU-4532

7.3a

6.0b

302

TTU-2840

8.4a

6.0b

316

LMU-4x32

8.2a

6.0b

317, 417

LMU-4x32, LMU/HMU-3640

8.3b

6.0b

330, 422

TTU-4x32/TTU-4532z

7.4c

6.0b

355

LMU-3035

8.1b

6.0b

356

LMU-3035

7.1a

6.0b

391

LMU-3035

8.3a

6.0b

438

VLU-11

8.5b

6.0b

445, 454, 455, 463

TTU-2830, TTU-2900MB, LMU-2630M, TN3640M

8.6a

8.5d

447

LMU-2630EZ

8.5d

8.5d

116, 117, 118

LMU-4200

N/A

current version

127, 128

LMU-2610

N/A

current version

150, 153, 154

LMU-3000

N/A

current version

175, 176, 177, 188, 189, 191, 217

LMU-4x20

N/A

current version

185, 186, 187

TTU-2830

N/A

current version

203, 208

LMU-2030

N/A

current version

8 Bit

App IDs

Devices

Minimum Supported Firmware Version

Minimum Compatible Firmware Version

5

LMU-200

2.6u

current version

16

LMU-330

2.9b

current version

17

LMU-330

2.9b

current version

33

LMU-200

2.6w

2.6w

34

LMU-200

2.6n

current version

131

TTU-700

2.6a

current version

132

TTU-720/ATU-620

2.8c

current version

133

TTU-720/ATU-620

2.8e

current version

134

TTU-720/ATU-620

2.8c

current version

135

TTU-1200

2.9b

current version

136

TTU-1220

2.8e

current version

137

TTU-1200

2.6s

current version

140

LMU-800

2.6q

current version

148

LMU-1x20/TTU-720

2.4e

current version

419

TTU-1230

2.9a

current version

420

TTU-1x30, TTU-1230x

2.9c

2.9c

429

LMU-1x30

2.9b

current version

432

TTU-720, TTU-730

2.9a

current version

433

TTU-720, TTU-730

2.9c

2.9c

Edge Core

App IDs

Devices

Minimum Supported Firmware Version

Minimum Compatible Firmware Version

1001

LMU-3040

3.10.0.10

2.4.2.15

1002

LMU-3040

3.10.0.10

2.4.2.15

1011

LMU-3240

3.10.0.10

2.4.2.15

1021

LMU-1300

3.10.0.10

3.10.0.10

1025

ATU-1300

3.10.0.10

3.10.0.10

1032

LMU-3040M

3.10.0.10

3.10.0.10

Preparing a List of All the ESNs

Provide a list of all the ESNs that will need to be migrated to your CalAmp contact.


What’s Next
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